If a license member has "Suspended" status, there is some issue that prevents them from working with Revizto. A license administrator has the following options to correct this:
- If the license member is not involved in any projects, deactivate them.
- If the license member is involved in any projects, recover them.
To recover suspended license members:
Sign in to ws.revizto.com.
If you are a member of several licenses, ensure that the correct license is selected.
Go to License Management Tools, and then select User Management.
Filter the license members by "Suspended" status and move the pointer over the question marks in the "Status" column.
This displays the suspension reason.
To recover suspended license members, consult the following table:
Suspension reason Troubleshooting This user is suspended because they have not been set a domain username.
Fill the domain username or assign a different authentication method to the license member.
This user is suspended because they have not been set an active authentication method. Assign an authentication method to the license member.
This user is suspended because they have the "Guest" role in all licenses issued in this region. To activate the user, add them to a Revizto license issued in this region with a different role.
This usually happens when a person that is a member of several licenses issued in the same region loses their full membership in another license. Probably the other license has expired, or the user was removed from the license. You might want to contact the administrator of the other license and ask them if they can correct this.
If this cannot be corrected, make this person a full member of this license by granting them any other license role.
The user is suspended because the license has expired. Renew the license or move its projects to a valid license. The user is suspended because the total number of users or projects exceeds the license limit. Do one of the following: