A Suspended status indicates a license member has an issue that prevents them from using Revizto. You can verify the license member's status in Revizto Workspace by going to User Management in the Tools dropdown menu.

If a user is suspended, the license administrator has two options, depending on the member's project activity: deactivate them if they are not involved in any projects, or recover them to restore access to their Revizto projects. The recovery process is described below. 

Recovering suspended license members

Recovering a suspended license member restores them to an active status and allows them to access their projects again. 

To recover suspended license members:

1. Sign in to ws.revizto.com.
   • If you are a member of several licenses, ensure that the correct license is selected.

2. Open the Tools dropdown menu, then select User Management under License Management Tools.

   

3. In the Users tab, filter the license members by Suspended status and hover your pointer over the question mark in the Status column to review the suspension reason for that user.

   

4. Review the following table for the user's suspension reason and required troubleshooting: 

   Suspension reason	Troubleshooting
   This user is suspended because the license has expired.	Renew the license or move its projects to a valid license.
   This user is suspended because the total number of users or projects exceeds the license limit.	Do one of the following: Request a license upgrade. Deactivate some license members. Archive some projects.
   This user is suspended because they are not eligible for the "Guest" role. To be eligible for this role, they must be a full member of another active [Revizto+] license that is issued in this region and allows its members to be guests in other licenses. You can recover the user by changing their role to "Collaborator."	The user is not eligible for the Guest role due to another license they are part of. This can happen in the following scenarios: The user lost full membership in another license issued in this region (for example, they were removed from that license, or that license expired). The user has full membership in another license issued in this region, but that license no longer allows adding its members to other licenses as guests. The user has full membership in another license issued in this region, but the license plan changed (for example, your license was upgraded to Revizto+, or the other license was downgraded to a standard license). Assign the user to the Collaborator role to make them a full member of this license. Managing license member access rights
   This user is suspended because they have not been set an active authentication method.	Assign an authentication method to the license member.  Assigning authentication methods to license members
   This user is suspended because they have the "Guest" role and your license does not allow guests.  You can recover the user by changing their role to "Collaborator".	Assign the user to the Collaborator role.  Managing license member access rights

   If a user is suspended because they are not eligible for a Guest role, the license administrator of the license preventing the user from having the Guest role can also contact their sales executive to change the cross-license collaboration configuration. See Managing license info for more information.